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Interactive Voice Response (IVR) Systems Icon

Interactive Voice Response (IVR) Systems

Interactive Voice Response or IVR software is an advanced technology that helps a human to interact with computers through the use of voice and DTMF tones input via keypad.

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With the modern age, technology becomes more advanced. Interactive Voice Response is a technology that helps a human to interact with computers through the use of voice and DTMF tones input via keypad. In call center, as well as in the field of telecommunications, IVR software allows the company's host system with all the customers.

On the other hand, it will be verily right to say that Interactive Voice Response (IVR) is a telephony menu software that enables the dial pad for identification, segmentation, and routing for callers to the most appropriate agent with your team. It is a simple but effective software that will significantly reduce costs and increase efficiency within a company.

 

Features Of IVR Systems

IVR software is an amalgamation of many features which are efficient components to run a call center well. IVR software allows you to:

 

  • Configure a personalized IVR message and prompts. IVRs help you to record customized greetings messages and also prompts so that when your customers call your company, they will have a more personalized experience.

 

  • Use pre-recorded IVR messages. If you are not interested in using your voice on the IVR, then you can use pre-recorded IVR messages.

 

 

  • Collect information about your callers. IVRs store information about all of your customer’s requirements and will transfer all calls to the most appropriate agent or department depending on their IVR input.

 

  • Automate Customer Support. IVRs aid your customers to solve their problems and obtain the information they are searching for without talking with an agent.

 

 

  • Prioritize calls based on value. Suppose all of your agents are busy, then they will be directed to the front of the waiting queue.

 

  • Route the caller to the right agent. IVRs may route your callers to the most appropriate department or the agent that is most qualified to meet their requirements.

 

 

  • Thrive with high call volumes. IVR systems help companies to handle high call volumes easily. All the callers will automatically be directed to the agent or department that is most able to meet their needs.

 

  • Improve your company’s image. With an IVR all of your customers can be impressed with your company’s sound professionalism.

 

 

Benefits Of IVR Software

 

Here are some benefits that one can have from IVR Systems:

 

  • Saves time and money. IVR technology can eliminate humans to answer frequently asked questions or to provide commonly requested information.
  • Greater customer satisfaction. IVR technology removes wait times by responding to a caller immediately.
  • 24/7 service. IVR technology operates without any disturbances and is also available to provide information to all the callers whenever they require it.

 

 

 

Take Away

If you are in search of a cost-effective software to meet your business aim, then you are at the right address for sure. Wordsys Tech is one of the best software development companies with five years of experience in India. The knowledgeable and experienced IT experts and software developers of this company can provide you with the most acceptable IVR System and at an exceptionally budget-friendly cost too.

Focus on what is important!

All you got to do is enter the client details in the respective category and leave the rest on the software. Analyzing individual client details like the number of services availed, amount received, and business generated it provides a real-time insight of all clients. Segregating clients into different categories based on business, it helps you focus on the important customers.

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