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Online Help Desk Software

Reduce your time and effort spent on customer support by scheduling and sending an automated response to repetitive tickets with online help desk software.

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Customer satisfaction is the utmost goal of any company and the key to business success. No business can strive if you do not have a professional IT operating help desk team to instantly answer to all queries and requests arose. This is what an online help desk software does for you. Better and faster handles all your user problems with an IT backed help desk platform for satisfactory customer assistance and improved services.

Solve your customer queries over the cloud

Not in front of your system all the time? No problem! Just sign in on any device you are carrying and let the questions keep flowing.

Irrespective of the industry your business belongs to, customer problems and doubts are prone to come and you need a professional backup to deal with it. With no add-on requirement for server procurement or installation or complex setup; answer your customer doubts on the go. Being cloud-based all the information is stored over the cloud for you to access anything from anywhere at any time.

Key Features To Never Keep Your Clients Waiting

  • Efficient ticket handling – Managing tickets have never been this easy as it is with online help desk software. Make the most of the feature-rich package by categorizing tickets, using search filters like answered, unanswered, custom tickets and giving mass reply to a group of tickets and so on. Using different color codes and combination highlight the tickets for faster processing.
  • Performance management – Response time and resolution time are the two main indicators of analyzing the performance. Improve the performance of your customer support team by keeping track of the SLA (Service-Level Agreement) between your company and the clients.
  • Automated response – Give auto-generated pre-answered responses to frequently asked questions. Save your time by not having to type an individual answer for repetitive tickets. Let your customers know when you are not available by automatically sending the “Not available” message. No more typing the same questions, again and again, to know the customer details with automated potential questions for customers.
  • Discussion forums – An online customer support forum for customers to discuss and solve each other’s problems. Still, if you aren’t satisfied, feel free to contact the support staff via the forum itself for personal assistance.
  • Scheduling and reporting – Monitor the activities of your support team, how much efficient and on time they are. Generating reports based on the parameters specified, the software provides a better work review. Schedule sending reports to your mailbox as of and when required.

Knock Out Customer Queries Faster Than Ever Before

Auto-assign help tickets to your customers and solve your customer queries like never before with Online Help Desk Software by WordSys Tech. Driven by technological advancement and innovation, WordSys is one of the best IT hubs in India. Their expertise in software development assists them in building tailor-made software for your business at affordable rates. Know the ticket status with just one look at the color code of the ticket. Seamlessly answer all tickets without having to keep a track of them using the search filters.

Focus on what is important!

All you got to do is enter the client details in the respective category and leave the rest on the software. Analyzing individual client details like the number of services availed, amount received, and business generated it provides a real-time insight of all clients. Segregating clients into different categories based on business, it helps you focus on the important customers.

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