Chatbots are no longer a futuristic technology; it’s NOW! With attention span shrinking and urgency culture on the rise, most of the millennial visitors have grown an aversion to clicking links to navigate a website to resolve their queries. Bots with their ‘artificial intelligence’ have brought ease and agility in conversational interaction.
Most of the companies are adding bots to their websites to help the visitors run a smooth and seamless interaction regarding their queries, confusions, and the likes. The inclusion of bots has also made it easier for audiences to locate information, revenant to their search queries.
Keeping all these in a consideration, the modern marketing, customer support, and sales companies have begun to use bots to minimize human efforts and maximize convenience for their customers. You should rely on a reputed custom chatbot development company in case you’re looking to better your customers’ user-experience with an advanced bot.
In case you’re wondering how to go about the process, and integrate a bot in your site, below is your answer. Have a look –
These days, customers prefer a seamless escalation route while interacting with a bot. Attach your chatbot with a live chat software to forward all the queries to an active agent when your customers face any issue, which a bot can’t resolve.
You can make use of platforms like PandoraBots, Botsy, etc. to integrate a bot in your website. Such ready-made solutions offer bot services 24X7. And, the best part is that you don’t even need a developer to work on these platforms. With a pre-made bot, you can take care of the most basic tasks such as responding to FAQ, scheduling appointments, welcoming visitors to a site, etc.
You can also rely on platforms such as Landbot.io, etc. to create a ticket and send that to your customer rapport management system. To incorporate a bot to your website, you may need to install a plug-in and paste the code of your bot into your site’s backend.
Do you want to setup an online retailer store with the help of a WooCommerce or Shopify web development company? Are you looking for a bit sophisticated bot setup for that matter? Consider connecting the chat solutions of your site with a highly edgy and specialized AI solution.
You would be glad to know that such robust bots can run through an entire database of your previous customer queries and responses (provided by any human customer support) upon facing an off-beat customer question.
Based on customer sentiment analysis and ratings, it can determine how to respond to a customer or what to answer to resolve his/her queries. Also, depending on the customers’ response, such bots can learn if the response was useful or irrelevant. Such analysis will help them tackle similar queries with ease in the future.
Bots are not a substitution to human customer support agents. Even though technologies like natural language and machine learning processing are continuously evolving, yet chatbots still run short on the capacity of empathizing and understanding individual scenarios. There are a number of use cases that are pre-destined to help android users.
In case your service experts have multiple fields of expertise, your bots can enquire your consumers for pre-selecting a specific department or topic. That way you can spare the consumers’ useful time forwarding the messages to the right person directly.
So, what are you still waiting for? Go ahead, and hire the right experts to integrate chatbots in your website. Whether you are looking to build just a plain website or an eCommerce site by the experts from the best WooCommerce development services, do it without any further delay.
Related Article: Why is AI-Powered Chatbot in So Much Trend?
Last updated December 12th, 2022