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Knowledge Base Software

Knowledge Base Software is a tool or a system that helps users to create and to manage a support website where customers can search through issues and find answers on their own.

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Knowledge Base Software is a tool or a system that helps users to create and to manage a support website where customers can search through issues and find answers on their own. The software also allows managers to understand the search trends, and after that is comes up with more topic ideas for the support website.

 

 

Features Knowledge Base Software

 

Let discuss some features of Knowledge Base Software that will enchant you to invest in it. Here are the features of this software:

 

  • CMS Integration:

 

We are adding you with a customer support section to your existing website. For example, if you host your website using WordPress, you can add a section where customers can find FAQs and access support guides.

 

  • Reporting:

 

This system provides you with reports on customer support website parameters such as the number of searches and daily visitors. This feature of this software also helps you identify frequent search terms, providing you with topic ideas for support guides.

 

  • Website Management:

 

The most important feature of this software is to help you create and host a website where customers can search for support-related materials by performing keyword searches.

 

  • Multi-Language Supporting System:

 

You can create knowledge base content in different languages. You can also let users switch to different languages from the support page itself.

 

 

Benefits Of Knowledge Base Software

 

As all the features of this software have already been discussed, now let have some focus on the benefits of Knowledge Base Software. Here are the benefits:

 

  • Lesser Feedback Time Of The Customer Support Team. Since knowledge base software frees up your agent's time, they will be able to pick up incoming support requests faster. This will help you to provide a shorter wait time for customers and improved customer experience.

 

  • Decrease Agent Workload. Knowledge Base Software handles a lot of queries by themselves; they will not need to interact with an agent directly, thereby freeing up agents' workloads. They can focus on challenging issues while allowing customers to find answers to the easy ones on their own.

 

  • Lower Cost Of Customer Helping Operations. This system frees up agents' workloads; the software increases your support team's capacity for handling more inquiries. This custom reduces the need for hiring more customer agents for managing increasing workload, thereby reducing the costs involved in adding new employees.

 

 

The Bottom Line

If you want to have a quality-driven software for your business need, then you can count on Wordsys Tech. It is one of the best software development companies with five years of experience in India. The knowledgeable and experienced IT experts and software developers of this company can provide you with the most excellent Knowledge Base Software at a very budget-friendly cost.

Focus on what is important!

All you got to do is enter the client details in the respective category and leave the rest on the software. Analyzing individual client details like the number of services availed, amount received, and business generated it provides a real-time insight of all clients. Segregating clients into different categories based on business, it helps you focus on the important customers.

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