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Predictive Dialer Software

A Predictive Dialer Software helps to dial a list of telephone numbers and then connects answered dials to people making calls, often referred to as agents.

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A Predictive Dialer Software helps to dial a list of telephone numbers and then connects answered dials to people making calls, often referred to as agents. Predictive dialers are standalone hardware devices, or they may be integrated into the software with call center or contact center platforms. In straightforward words, a predictive dialer software works on an outbound calling system that automatically dials from a list of telephone numbers. Another distinguishing efficiency of predictive dialer software is that they can dial multiple numbers at the same time. The goal of this software is to call the right amount of leads at the right time to ensure maximum agent utilization.

 

Features Of Predictive Dialer Software

There are several features that one can have from this software. Here are the highlights:

  • Predictive Dialer is an advanced outbound call center software that utilizes various algorithms to predict the right time to call a customer. It takes average calling duration of agents in account to predict the dialing ratio and availability of agents for the next call. It filters out the ‘no answer calls,' ‘busy numbers,' ‘DNC number,' and ‘voicemail.'
  • Call recording is one of the essential features for call center managers. With the functionality of a predictive dialer software, a company can record customer-agent communication. These recordings can be monitored by the agent/managers to find loopholes and improve on them.
  • Call Monitoring. Advanced call center software such as predictive Dialer has the option to track every activity related to the ongoing calls. This feature helps managers to preview the quality of the calls.
  • Report & Analytics. Regular tracking and performance analysis helps to improve calling operations and to identify where the agents lack in delivering better customer service. Predictive dialer software provides complete analytics like agents report, real-time tracking, call details, filtered data, and more.
  • Features of Predictive Dialer at a glance: CRM Integration, Call Recording, Answering, Machine Detection, Voicemail Message Drop, Filter based Calling, Campaign Management, Call Monitoring, Report & Analytics, Call Back Scheduling & Reminder DNC Management.

 

Benefits From Our Predictive Dialer Software

Here are the benefits of Predictive Dialer Software:

  • Predictive Dialer Software maximizes your agents’ productivity and efficiency.
  • This software only dials prospects if agents are available.
  • When the utilization of phone is a primary concern, predictive dialers have been shown to deliver dramatic results.
  • Predictive Dialer Software can save agents and telemarketers a lot of time.

 

Bottom Line

You may have several software companies in the market. But, probably you are in search of something unique with higher efficiency, right? Wordsys Tech is one of the best software development companies in India you can ever have. Wordsys Tech stands to provide you the best Predictive Dialer Software, and even in a very budget-friendly cost too.

Focus on what is important!

All you got to do is enter the client details in the respective category and leave the rest on the software. Analyzing individual client details like the number of services availed, amount received, and business generated it provides a real-time insight of all clients. Segregating clients into different categories based on business, it helps you focus on the important customers.

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