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Ticketing Software

Narrowing down your query list, convert all accumulate your incoming support requests over a central platform with fully-featured ticketing software for seamless ticket resolving.

Ticketing software is a help-desk management system that converts all queries from multiple channels into tickets for more advanced and efficient support. Tracking and collecting all customer interactions via whichever mode: phonecall/ email/ text messages/ social media; it logs all questions centrally on a common platform. Storing all questions over a central platform, it makes it easy to track, prioritize, and follow-up to customer queries.

Context Is The Key For Successful Ticketing

Who likes to speak to a robot? Everyone prefers personal assistance! Personalization and one-on-one assistance always does the magic. Give your support team the aid they require with the proper context integrated tool. Cater to the queries of your customers feasibly and quickly by having access to every customer interaction in an organized form with the omnichannel ticketing system.

Bridging the gap between you and your customers, the ticketing software arranges all customer data for the chat team to educate themselves with the customer context. Knowing the customer context before going live with the customer, facilitates a faster, problem-oriented, and personalized ticket solution.

Ticketing Software Benefits To Save Your Time And Money

Customer satisfaction

The biggest goal of any company is customer satisfaction. Maintaining a transparency of the customer ticket throughout the ticket lifecycle for both the agent and the customer, the ticketing software streamlines query handling. Closing the ticket only in consultation with the client and providing timely multi-channel assistance, the software boosts customer satisfaction.

High-priority tickets

All queries are not equally important. In this running age, it is vital to identify and rank tickets as per the urgency. Configure the software database with your own set of priority rules to automate ranking and save your time in manually searching for the high-priority tickets. Saving your time in ranking the queries, provide an immediate solution for faster resolve.

Help desk efficiency

Increase the efficiency and speed of help desk operation with no longer switching between multiple accounts or complicated folder hierarchies or activity logs to solve customer queries. Eliminating the inconvenience of the conventional method, the software accelerates help desk efficiency by bringing all customer data together over a common platform.

Self-help ticketing

The biggest advantage of using a ticketing software is the built-in well-curated knowledge base for the customers to resolve routine queries by themselves. Detecting keywords from the questions, the software automatically shows related solutions to the customer using artificial intelligence.

Go Live With Your Customer’s Query

Handle your customer’s query over a live chat with ticketing software by WordSyS Tech. It is an IT and software development company with expertise and years of experience in technology. With multiple integrations and puling in questions from different platforms, WordSys Tech simplifies query handling in the most fastest, efficient, organized, and reliable manner.

Focus on what is important!

All you got to do is enter the client details in the respective category and leave the rest on the software. Analyzing individual client details like the number of services availed, amount received, and business generated it provides a real-time insight of all clients. Segregating clients into different categories based on business, it helps you focus on the important customers.

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