If you keep up with tech news, you'll know that taxi cab businesses have been battling Uber and Ola in all facets for over a year. We will not rehash the reasons made by both sides because they have already been well examined. Instead, We'd want to emphasize the truth that taxi cab companies are unaware of their true adversary: a lack of technological progress in the last 40 years or so. It might just be the time to hire an app development company in Kolkata.
Since the last few years, taxi cabs all around the world have operated in ways that are consistent. You can either wave by the side of the street and hope for the best, or you can call a transport company and reserve a taxi a few hours ahead of time.
Both systems have extremely high friction and are very inconsistent. Mobile apps have changed the market by removing all barriers and providing clients with rapid real-time updates while they wait for their cars.
Key Features of A Cab Booking App
- GPS Tracking, Maps & Route
There's no doubt that we all value real-time surveillance, it's a blessing for the cab booking mobile applications. This is mainly because it creates a win-win situation for both the passenger and the driver. The customer will receive accurate time via GPS tracking of how long the cab will take to reach, and the driver will receive the passenger's specific pick-up spot.
The use of GPS and a route guide will assist in tracking the whereabouts as well as keeping track of the traffic situation.
- In-Built Functions for the Passenger
For a simple Taxi App, you'll have to include three key elements for the passengers: payment options, cab scheduling, offers, and discount coupons, all of which are designed to make the app appealing and engaging for customers.
Aside from the three features mentioned above, the Taxi app will also include the estimated fare, real-time activity, reservations for someone else, fare calculation, and location.
- In-built Functions for the Driver
For a driver, requesting a trip, rejecting a ride, getting announcements and messages, tracking a petrol pump station, looking for better routes, and explaining the reason for cancellation- These are all included.
Some capabilities are concealed, such as in-app statistics and discussion data. You will have to inform your app development company about the information that needs to be concealed, and they'll get on it!
- Communication is the Key
The communication channel has to be built in a simple manner because customers don't have a lot of time to sit and decipher the hidden call or text button. They'll simply abandon your app. So, make sure that you have a proper communication channel placed so that it's convenient for both the drivers and the customers.
Benefits of Building A Cab Booking Application
- Real-Time Location Updates
This is a significant advantage because the location monitoring capability makes it simple to follow the route of the drivers at all times. A customer can be wary of any wrong turns or wrong route taken by the driver, while at the same time drivers are aware of the passenger's exact pickup location. Additionally, with the integration of Google Maps, it's rather easy for drivers to check for traffic updates too.
- Ease of Reservation
In today's fast-paced society, complicated and time-consuming tasks are often overlooked. A rapid, simple, and pleasant application will yield far better results.
- Higher Visibility
With the great assistance of a mobile-friendly application, you can quickly improve your business. Since people find booking a taxi using a mobile app to be simple and entertaining, you can keep in touch with them using as long as the app is installed on their smartphones.
The number of loyal and dedicated clients has a good probability of increasing if the application is updated on a daily basis.
Tourists travel to diverse locations and they're far more reliant on cab booking apps than local taxis, which allows your taxi app to gain more awareness by engaging with more people.
- 24/7 Availability
This can be useful when traveling at odd hours of the day or night, such as a 2 a.m. flight, when seeking a taxi can be difficult.
It will be simple to reserve a cab using a taxi smartphone application, even at strange hours.
- Customer Support
It is one of the most important factors to consider when developing a taxi app since customers should be able to request assistance from their devices with ease.
If you're not able to find an app development service, simply Google, "mobile app development company, Kolkata," and use the listings to get more information.
Customers of the Taxi App must register with their emails and phone numbers, which translates into important data for you, and you may send tailored notifications based on this data by remembering their saved destinations and trip regularity.
By storing this information for their next trip, they will be able to make better decisions. Apps can send users notifications with appealing offers such as coupons and discounts.
- GPS System
As far as security is concerned, it is a critical factor. At the head office, GPS is constantly inspected, which contains information of the taxi's predetermined route to a spot, making it much safer.
- Brand Building
As everyone would predict, today in the taxi app industry, there are two powerful big enterprises with a reputable brand names in the marketplace! Yes! That's "Uber" and "Ola," respectively.
Everyone wants to get there by following in their footsteps, which means having high credibility, superior customer service, user-friendly cab apps, and an appealing user interface.
- Pricing That is Both Economical and Effective
Because of mobile app booking systems, there will be no unnecessary pricing negotiations between the passenger and the driver.
Mobile taxi booking is a game-changer that outperforms traditional taxi services in terms of cost, with costs as low as 6–7 rupees per kilometer.
The Final Takeaway
Allow your customers to save time, and your business will grow larger and more dependable as a result. If you're in Kolkata or the nearby area, contact a dedicated development team in Kolkata for immediate and tangible solutions to your business's problems.
