Auto Dialer Software is an electronic device or software that automatically dials telephone numbers, generally used to streamline the process of contacting actual or potential customers.
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Automated Call Distribution Software is a telephony device that routes, answers, and distributes all the incoming calls to a specific group of agents within an organization.
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A Predictive Dialer Software helps to dial a list of telephone numbers and then connects answered dials to people making calls, often referred to as agents.
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Call center scripts are used by agents generally to follow when speaking to customers. Scripts are formed basically as common responses against customers' questions, problems, or objections.
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To enhance and to maintain productivity in an organization, one needs a set of performance-based tools and software to support the corporate field. Here the Call Centre Workforce Management (CCWM) software stands for.
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Call Monitoring Software is used to track ongoing support calls to train agents, ensure quality assurance, and get customer feedback.
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It records telephone conversations, saves the required records of the company, employees, customers to create a plan. It stores information on which a company can take reasonable steps.
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CTI software is an advanced technology that helps interactions on a telephone and a computer to be integrated. It collects data from the phone, shows on the customer service representative screen to increase the workflow.
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Interactive Voice Response or IVR software is an advanced technology that helps a human to interact with computers through the use of voice and DTMF tones input via keypad.
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